Refund policy

We guarantee our fresh flowers for the first 48 hours after delivery. Sometimes there is just a bad stem in a bunch, and if you think you received one of these culprits give us a call or email us - we will ask for a photo so please be prepared with that. Once we see what is going on sometimes we are able to offer some pointers to perk up the stem(s). If it is past the point of no return (within the first 48hrs) we are happy to exchange the stems for you.

In the event you are unsatisfied with the florals and would like a complete refund it is our policy that the florals need to be returned to us, this allows us to see what went wrong and issue a full refund to the purchaser.