FAQ
When are you open?
Our retail space is open Tuesday - Saturday with hours that accommodate the Arizona seasons. Not local? You can shop online 24-7!
Tues - Thurs 10AM - 5PM
Friday: 10AM - 6PM
Saturday: 10AM - 4PM (during Spring Season we are also open Sunday)
Can I place my order over the phone?
Unfortunately, no. For your security we cannot take your payment information over the phone, but we are here to answer any questions you may have - can't find something or need a recommendation? We're happy to chat about it.
Do you offer same day delivery?
Sadly, no. To maintain our standard of quality we do not overstock our cooler - we purchase fresh product as needed. This means we may need a day to get in those beautiful blooms for you!
How often do you receive flowers?
Multiple times a week, if not daily. Arizona grown stems arrive on Wednesdays (when in season)
Will the flowers I send look the same as online?
We do our best to make sure you get what you are expecting. That being said, we work with a highly seasonal, luxury, perishable product that relies on Mother Nature and global transport. If we cannot get the stem(s) pictured we will use a reasonable substitution.
How do I make sure my flowers last as long as possible?
The better care you take of your flowers the longer they will last! This means:
- Check the water & add cold water DAILY keeping the vase 90% full at all times
- Change the water every other day
- Give stems a fresh cut every other day
- Keep your flowers away from heat, A/C vents, and direct sunlight (that sunny window is *not* the best place for your flowers)
*We recommend cold clean water without any additives. We do not provide flower food packs and do not recommend putting anything in your vase except water.
How long do you guarantee flowers?
We guarantee our fresh flowers for 48hrs from the time of delivery. If you think you got a bad bunch, stem, or if something just didn't behave like you think it should have - please contact us immediately. We can sometimes trouble shoot the issue. However, there are times when flowers simply don't behave as they should - especially in Arizona's dry and warm climate.
What is your return policy for fresh flowers?
We want you to love your flowers as much as we loved designing them. Because flowers are a fresh, perishable product, we ask that you reach out within 48 hours of delivery if you have any concerns. To ensure your blooms have the best chance to thrive, please be sure you’ve followed the care instructions included with your arrangement.
If something still isn’t right, we’re here to help; to offer a full refund or exchange, we do need to see the product. This means:
• Sending us a photo of the flowers
• Returning the arrangement to the studio
This allows us to assess what happened and communicate directly with our grower or wholesaler about product that does not meet our standards.
We always want your experience with Flower Bar to be a beautiful one, and we truly appreciate your understanding that working with fresh botanicals means a little variability is part of their natural charm.
Where do you deliver?
We deliver to the greater Phoenix metro area (Scottsdale, Arcadia, Paradise Valley) with a minimum purchase and advanced notice. Please visit our Delivery Page for all the specifics.
How often do you offer workshops?
We typically offer 4 workshops per month on Thursday evenings or Saturday mornings. Each workshop focuses on a specific stem, style, or theme. If you have something in mind for a private workshop reach out via our Workshop Page via our inquiry form- we love private parties!
Where are you located?
4200 N. Craftsman Court, Scottsdale, Az 85251. We are located on the West side of the street in a building covered in plants and flowers (of course)!
Will you do my wedding flowers?
Yes! We have years of full scale wedding experience and love being the flowery part of your special day! Give us a call and we can set up a time to chat! And btw - congratulations!
Do you ship?
We do not ship fresh flower or plants. BUT we will be offering shipping for our retail products soon!