**UPDATED MAY 4, 2020***
Q: What are your hours?
A: Our retail space is currently CLOSED due to COVID-19. Normally we are open from 10am to 5:30pm, Tuesday through Friday and from 11 am to 4pm on Saturday & Sunday. During peak floral holidays we advise you place your order at least 5 days prior to the following major holidays: Valentine’s Day & Mother’s Day.
Our studio is closed for the following holidays: Thanksgiving, Black Friday, Christmas, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, and for a Heat Hiatus during our hottest summer months.
Q: Where is your studio located?
A: We are located in Old Town Scottsdale at: 4200 N. Craftsman Court, Scottsdale, Az 85251. Our nearest major cross streets are Scottsdale Rd. & 3rd Ave. Our studio is a brick building on the West side of the street with plants out front!
Q: Can you delivery my order today?
A: Unfortunately at this time we are not offering same day delivery.
During normal business operations we can accommodate same day deliveries as long as your order is placed before 1 pm (Arizona Time)! After that it would be best to call our studio at (480) 463-4887 to see if we can accommodate. We deliver flowers Tuesday through Saturday during our normal business hours. We do our best to meet delivery time requests, but we cannot guarantee it. We do not offer delivery on Sunday or Monday.
Q: What areas do you deliver to?
A: We provide contactless delivery with a minimum order value ($45) of our florals and gifts to the greater East Valley, this includes Scottsdale, Arcadia, Paradise Valley, Phoenix, Mesa, and Tempe. Our delivery is based on the recipient’s zip code, please see our delivery map for specific delivery charges.
Q: What are the delivery charges?
A: To accommodate clients during this unprecedented time have 3 tiers of delivery;
- Local (Old Town Scottsdale) $10 - normally $15
- Standard (10 mile radius) $15 - normally $20
- Extended (North Scottsdale, Mesa, Phoenix) $25 - normally $35
Q: Will the flowers/plants be exactly as pictured online?
A: Each plant and stem is unique, therefore no two designs are ever identical! The style, types of flowers, design, and container will be the same or similar, but ultimately we provide a hyper perishable product with a limited shelf life. When an order is placed with us we use the freshest stems that are available to us at that moment, so sometimes this means we will replace a stem with a similar flower as far as shape, value, and/or color is maintained. The photo are provided as a guide for you.
Q: What do you mean by “similar” flowers or substitutes?
A: Not all flowers are available when we anticipate them to be or sometimes due to circumstances out of our control (weather, politics, travel, etc) specific flowers will not be available. If we are unable to get an exact stem we find the next best thing, or sometimes better!
Q: What should I do to prolong the life of my flowers?
A: We suggest you follow these 5 steps:
- Keep the container filled with water! All stems should be below the water line. This usually means your vessel should be filled 3/4 of the way full.
- If your florals came in a container with floral foam, add fresh water every day.
- Keep the water clean! Don’t let foliage or leaves set in the water and if needed change the water daily.
- Every 3 days give stems a fresh angular cut.
- Do not place your flowers near heat or direct AC and keep them away from windows (bright, direct sunlight).
Q: How should I care for my living plants (including succulents & cacti)?
A: We include a plant care or terrarium care instruction card with EVERY living plant, plant project, or garden we send out. Each instruction card is made for the specific plant you are receiving will outline watering, light, and other general tips and tricks to keep your little plant babe happy!
Q: What is your return/exchange policy?
A: We guarantee our fresh flowers for the first 48 hours after delivery. Sometimes there is just a bad stem in a bunch, and if you think you have one of these culprits give us a call or email email@example.com and we will offer some pointers to see if we can help troubleshoot the stem. Or if it is past the point of no return (within 48hrs) we are happy to exchange out stems for you. In the event you are unsatisfied with your florals and would like a complete refund it is our policy that the florals need to be returned to us, we will pick them up, so we can see what went wrong and then issue a full refund to the purchaser.
Q: Will you do the flowers for a wedding?
A: Yes! We have been creating beautiful weddings & events throughout the Valley since 2011, that’s how we started in Scottsdale! We are familiar with the local venues and maintain relationships with many wedding industry professionals. To schedule a consultation please visit our Design Page where you will find our client questionnaire. Once we receive the details of your event we can talk wedding flowers! Starting in 2020 we are exclusively limiting our wedding design services to one couple per weekend - that means you have our entire staff focused on making your event truly beautiful. Please be advised that for our full floral design wedding service starts at $7,500.
Q: When are your workshops?
A: We host an average of 3 workshops per month in our studio. These vary month to month, but typically you can find workshops for: seasonal centerpieces/ bouquets, living jewelry, terrariums, wreaths, crowns, or an informational plant session. You can find this month’s workshop offerings here or you can schedule a private workshop! Check out the details here and then call us at (480) 463-4887 or email firstname.lastname@example.org.