We use only premium flowers and foliage that are perishable, seasonal, and limited in quantity. Each custom arrangement is created with care and intention to be a unique, one-of-a-kind floral design made specifically for it's recipient. If, for whatever reason, the sender or recipient is unsatisfied with the arrangement it is our policy to pick up the flowers (for quality control) and issue a complete refund. We do not offer replacement flowers for any order. We reserve the right to hold any delivery and reschedule to a later date given inadequate conditions; these include, but are not limited to: weather, temperature, recipient availability, and or access to recipients home.